I've come to believe that's the wrong focus. Instead of thinking of what we're going to say, we need to focus on listening. What will we hear? How will we get the other person to open up? Can we learn enough about them to help them draw closer to God
Rubel Shelly talks about an airport delay that ended up in a blessed day alone with God focusing and praying on the things and people that matter most and being present with God in the quietness of the moment.
Rubel Shelly reminds us of the importance and fragile danger of communication in organizations, businesses, families, and churches because communication doesn't happen until someone hears and understands, not just when someone says something.