Call Tech Support

Call Tech Support

by Alan Smith

Customer:
"I got this problem. You people sent me this install disk, and now my A: drive won't work."

Tech Support:
"Your A: drive won't work?"

Customer:
"That's what I said. You sent me a bad disk, it got stuck in my drive, now it won't work at all."

Tech Support:
"Did it not install properly? What kind of error messages did you get?"

Customer:
"I didn't get any error message. The disk got stuck in the drive and wouldn't come out. So I got these pliers and tried to get it out. That didn't work either."

Tech Support:
"You did what, sir?"

Customer:
"I got these pliers, and tried to get the disk out, but it wouldn't budge. I just ended up cracking the plastic stuff a bit."

Tech Support:
"I don't understand sir, did you push the eject button?"

Customer:
"No, so then I got a stick of butter and melted it and used a turkey baster and put the butter in the drive, around the disk, and that got it loose. I can't believe you would send me a disk that was broken and defective."

Tech Support:
"Let me get this clear. You put melted butter in your A: drive and used pliers to pull the disk out?"

At this point, he put the call on the speaker phone and motioned at the other techs to listen in.

Tech Support:
"Just so I am absolutely clear on this, can you repeat what you just said?"

Customer:
"I said I put butter in my A: drive to get your disk out, then I had to use pliers to pull it out."

Tech Support:
"Did you push that little button that was sticking out when the disk was in the drive, you know, the thing called the disk eject button?" - Silence -

Tech Support:
"Sir?"

Customer:
"Yes."

Tech Support:
"Sir, did you push the eject button?"

Customer:
"No, but you people are going to fix my computer, or I am going to sue you for breaking my computer."

Tech Support:
"Let me get this straight. You are going to sue our company because you put the disk in the A: drive, didn't follow the instructions we sent you, didn't actually seek professional advice, didn't consult your user's manual on how to use your computer properly, instead proceeding to pour butter into the drive and physically rip the disk out?"

Customer:
"Ummmm."

Tech Support:
"Do you really think you stand a chance, since we do record every call and have it on tape?"

Customer:
(now rather humbled) "But you're supposed to help!"

Tech Support:
"I am sorry sir, but there is nothing we can do for you. Have a nice day."

Sounds like the mess we sometimes make of our lives. We don't consult God's "instruction manual" (the Bible), we don't call for assistance (pray), we just try to "fix" the problems in our lives by ourselves and in the process do some pretty stupid things.

But there's one big difference. When we finally reach the point where we realize we've made a mess and we humble ourselves in the presence of God, He doesn't say, "There's nothing I can do for you." Rather, He stands ready to help.

"....Be clothed with humility, for 'God resists the proud, But gives grace to the humble.' Therefore humble yourselves under the mighty hand of God, that He may exalt you in due time, casting all your care upon Him, for He cares for you." (1 Peter 5:5-7)

Made a mess of something lately? The "tech support" line is open and ready to take your call.

Posted: 03/24/2004
URL: http://www.heartlight.org/articles/200403/20040324_techsupport.html

(c) 2004 Alan Smith <alansmith.servant@gmail.com>. Used by permission. This devotional was reprinted from Thought for the Day <http://www.TFTD-online.com>.

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